Assistant Team Leader – Corporate Administration

JOB PURPOSE/SUMMARY

The Associate Team Leader acts as the quality controller by undertaking thorough reviews of client files and transactions prior to delivery.

MAIN RESPONSIBILITIES

• Oversee the administration of a portfolio of clients
• Review systematically reports, documents, templates, checklists, etc. related to work performed by subordinates to ensure thoroughness and strict adherence to all applicable internal protocols and compliance with all relevant legislation and regulations
• Apply practical Industry & technical knowledge, laws, regulations, principle and KYC standards when (i) coaching subordinates on client transactions and (ii) advising clients
• Monitor client feedback/complaints and take the lead in resolving issues of varying complexities promptly, in order to the provide them with an improved quality and high standard of service
• Ensure a hassle free and productive board/client meeting by directing the team to proactively plan, organise and coordinate all pre-meeting information and documentations
• Actively participate in board/client meetings
• Diligently monitor statutory filings to ensure that deadlines are met
• Conduct regular checks on systems, folders, files to ensure that client information is being properly and systematically captured by subordinates, thus ensuring latest information is readily available when needed
• Ensure customer satisfaction and delivery through fast, efficient and quality service that meets customers’ expectations
• Identify and/or escalate any issues or problems and implement remedial solutions in a timely manner
• Proactively resolve clients moderate to complex issues and escalating as required

REQUIREMENTS

• Degree in a relevant field. A Professional Qualification would be an advantage
• At least 4 years of experience in a management company
• Comprehensive knowledge and understanding of Legal and Regulatory framework, Company Secretarial duties and Board matters
• Excellent company secretarial skills with the ability to draft and review complex resolutions, minutes and other relevant documents
• A fluent and tactful communicator able to converse in both English & French, orally and in writing
• Shows integrity and transparency at all times
• Has excellent customer service skills
• Has strong planning, organizing, and coordinating skills backed by sound time management skills
• Is highly attentive to detail and focus on delivering excellent services at all times
• Able to manage priorities and multiple assignments efficiently to deliver within set deadlines
• Is a team player with the ability to promote cohesion and team spirit
• Is autonomous, self-disciplined