IT Technician – Helpdesk

Rogers Capital Technology Services Ltd is searching for an IT Technician – Helpdesk to work in his Enterprise Infrastructure Services department.

If you are agile and have a pioneering mind-set, join a winning team so that we can evolve together.

Duties & Responsibilities

• Attend to phone calls and emails received on IT Helpdesk extension.
• Logging of incident and/or request tickets for all issues reported to IT Helpdesk.
• Triage & assignment of tickets to L2, L3 or 3rd party support teams as appropriate.
• Follow up, with assigned teams and/or impacted callers, for open & long outstanding tickets.
• Assist L1 team in support of laptops, desktop, printers, and basic networking.
• Assist L1 team in support of desktop operating systems, applications, and system utilities.

Skill(s) required

• Professional certification such as CompTIA A+ and N+, MCP or any other certification in computer repairs & maintenance.
• Proven experience in Helpdesk
• Proven experience in installation and support of computers and peripherals will be an advantage.
• Certificate / Diploma in IT would be an advantage.
• Ability to prioritize incident tickets based on business impact and/or urgency.
• Good team player.
• Excellent communication