Logistics Driver

Rogers Capital Technology Services Ltd is looking for a Logistics Driver to work in its Customer Service Department.

If you are agile and have a pioneering mindset, join a winning team so that we can evolve together.

Duties & Responsibilities

•Valid driver’s license and clean driving record.

•Experience in logistics and transportation, preferably within the IT sector or other industries requiring careful handling of sensitive equipment.

•Excellent organizational and time management skills.

•Ability to lift heavy objects and equipment.

•Good communication skills and the ability to work independently.

Skill(s) required

• Customer Inquiry Handling: Provide timely and accurate responses to customer inquiries via phone, email, and any other communication channels. Ensure that each customer feels heard and supported throughout their interaction with us.

• Proposal Writing: Good ability to draft clear and concise support proposals that outline the scope of work, benefits, and costs.

• Escalation Management: Recognize when issues need to be escalated to higher-level technical support or other departments. Ensure smooth handover with clear communication of the problem’s details.

• Documentation and Reporting: Maintain and generate reports on common issues and customer feedback trends to help improve the product and service quality.

• Feedback Collection and Analysis: Actively seek out customer feedback to gauge satisfaction and identify areas needing improvement. Analyze this feedback and report findings to the management team for strategic planning.

• Compliance and Security: Adhere to company policies and industry standards regarding data security and privacy. Ensure that all customer interactions and data handling meet stringent compliance requirements.

• Continuous Learning: Stay up-to-date with new products, technologies, and customer service best practices through continuous learning and professional development.