RPA /AI Support Software Engineer

The RPA & AI Support Software Engineer will be responsible for providing ongoing support for
existing RPA and AI solutions deployed with clients, ensuring these systems meet performance
standards and are aligned with service-level agreements (SLAs).

This role demands a detail oriented professional with strong problem-solving skills and the ability to troubleshoot, optimize, and maintain RPA and AI systems effectively to meet client needs.

Skills required

• Bachelor’s degree in Computer Science,Software Engineering,or a related field (or relevant professional certification).
• At least 3 years of hands-on experience in one or more of the following programming languages: Python,PHP,C#,Java,VBA,or .NET.
• 1 year of experience with RPA tools is a significant advantage.
• Familiarity with AI platforms and frameworks is desirable.
• Demonstrated experience in supporting client projects,ensuring compliance with SLAs and performance expectations.
• Strong troubleshooting,debugging,and software maintenance skills.
• Excellent communication and client management skills,with the ability to collaborate effectively with teams and clients to resolve issues and enhance automation processes.

Duties

• Provide consistent support for existing RPA and AI client projects,ensuring systems are maintained and optimized according to client requirements.
• Ensure that all support and maintenance tasks comply with client SLAs and contractual obligations.
• Collaborate with internal teams and clients to design and refine automation processes and troubleshoot issues in real-time.
• Analyze system performance and suggest improvements based on client feedback and usage patterns.
• Produce clean,efficient,and maintainable code based on project specifications and ensure adherence to best practices.
• Monitor the health of RPA and AI systems,identify potential issues proactively,and resolve them swiftly.
• Gather user feedback to evaluate system performance,making necessary adjustments to meet evolving client needs.
• Recommend,implement,and execute improvements to enhance system reliability and functionality.
• Generate and maintain clear technical documentation for internal and client reference,troubleshooting,and reporting purposes.
• Work closely with clients and software developers to evaluate processes for automation and implement new RPA & AI initiatives.
• Contribute to Research & Development projects aimed at improving the capabilities of existing systems.