IT Technician – L1 Infrastructure Support

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Rogers Capital Technology Services Ltd is looking for an IT Technician – L1 Infrastructure Support to work for one of its clients, a renowned bank in Mauritius.

If you are agile and have a pioneering mindset, join a winning team so that we can evolve together.

Skill(s) required

Professional certification such as CompTIA A+ and N+, MCP or any other certification in computer repairs & maintenance.
Certificate / Diploma in IT would be an advantage.
Proven experience in installation and support of computers and peripherals.
Ability to prioritize incident tickets based on business impact and/or urgency.
Good team player.
Excellent communication.

Duties

Provide desktops, laptops & other hardware support.
To install, upgrade, configure, and troubleshoot desktop operating systems.
To install, upgrade, configure, and troubleshoot desktop applications & system utilities.
Provide L1 end-user support on printer installation, shared drive mapping, configuring MS Outlook, and network connectivity checks.
Basic network support & troubleshooting.
Perform IT asset inventory.
Update and close all Infra-related incidents logged as per priority SLA.
Ensure faulty desktops/laptops are timely sent to & collected from 3rd Party Supplier and regular follow-ups.

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