NOC Specialist

Rogers Capital Technology Services Ltd is searching for a NOC Specialist to work in its Managed Connectivity Services Department.

If you are agile and have a pioneering mind-set, join a winning team so that we can evolve together.

Duties & Responsibilities

• Monitor network performance and system health using various tools and technologies.
• Respond to network alerts and incidents, diagnosing and resolving issues promptly.
• Collaborate with other IT staff to ensure efficient network operations.
• Create and maintain comprehensive documentation for network configurations, processes, and procedures.
• Conduct network performance tuning and optimization.
• Provide technical support and guidance to end-users and internal teams.
• Escalate complex issues to senior network engineers or appropriate teams as necessary.
• Participate in an on-call rotation to provide 24/7 network support.
• Assist in the implementation of network security measures and protocols.

Skill(s) required

• Excellent troubleshooting and problem-solving skills.
• Strong analytical and critical thinking abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Effective communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Willingness to work in a fast-paced and dynamic environment.